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Session Name Community Relations Management Across the Board
Speaker(s) Linda Carlson, Kellen Kincaid, Alex Von Minden, Richard Weil
Company Name(s) Sony Online Entertainment, Portalarium, Inc., Spacetime Studios, Metaverse Mod Squad
Track / Format Customer Experience
Overview Community relations management as an independent discipline in the game industry has long since moved beyond MMO message board moderation and reporting. In this session attendees will learn from veteran community relations executives about how core principles of community management are being utilized in the mobile, social media, mulitplayer and MMO segments of the game industry, both subscription-based and free-to-play. An extensive Q&A will cover any and all aspects of community relations management in the games industry today and moving forward into the future.

GDC Online 2012

Linda Carlson

Sony Online Entertainment

Kellen Kincaid

Portalarium, Inc.

Alex Von Minden

Spacetime Studios

Richard Weil

Metaverse Mod Squad

free content

Customer Experience

Business & Marketing


UBM Tech