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A Ticket to Redemption: How CD PROJEKT RED Utilized Technical Support Data and Insights to Improve 'Cyberpunk 2077'


After 'Cyberpunk 2077's' release, the whole CD PROJEKT RED studio focused on both improving the game and its own way of working. CDPR's Technical Support team (now Player Experience & Safety), which is an example of a team that works between dev and publishing with strong connections to both, actively participated in the 'Cyberpunk 2077' fixing and improvement process. An example of the journey of a 'Cyberpunk 2077' bug reported to support shows how different perspectives are used throughout the process of improving a game. The speaker argues that using all those perspectives results in more relevant actions on the part of the studio, which wouldn't be possible without teams from the whole dev-publishing spectrum working together. Furthermore, CDPR taking the direction of greater togetherness and closer internal cooperation after 'Cyberpunk 2077's' release is discussed.

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