GDC Vault is part of the Informa Tech Division of Informa PLC
This is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
|Session Name:||Crisis and Opportunity: Communities in Good Times and Bad|
|Company Name(s):||Kongregate, Inc.|
|Track / Format:||Community Management Summit|
Did you know free users get access to 30% of content from the last 2 years?
Game communities can begin a crisis in nearly infinite ways, but successful resolutions (and the process by which that's achieved) are consistently similar. Happily, wise handling of difficulties can and does inspire trust and long-term player commitment.
As a platform, Kongregate has advised hundreds of communities through difficulties of many kinds. The talk will review the most common issues, illustrated with case studies and supported by discussion of what worked and what didn't. The session will also include best practices that attendees can implement immediately to develop community strength and trust.