Social networking sites like Facebook, Twitter, Twitch, and Reddit allow open lines of communication between game companies, their developers, and the fans and player base of their games. However, this open communication is a two-way street. While companies and developers can harvest gargantuan amounts of positive feedback or constructive criticism, woven into these communication streams are bad actors and harassers both online and in real world acts of intolerance and harassment. These individuals believe they are anonymous. They are wrong. With the right tools and motivation, they can be identified and held accountable. Find out how one company fought back successfully, and how the tactics and techniques they used can be adopted to fight off abusers in all corners of the ecosystem.CW: racism, mention of suicide, homophobic, transphobic, ableist slurs.