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Session Name:

Using AI to Create Safer Online Spaces


During this talk, a panel of experts on AI/ML, trust & safety, and community management will discuss a growing trend in the online world - the use of artificial intelligence to promote safety and inclusivity. The use of such tools requires a careful balancing act - while AI enables moderation at scale, providing a more consistent and guard railed experience, that same scale means any inherent biases or bugs in the AI system can cause substantial issues. Studios seeking to foster a truly rich community experience cannot afford to ignore these innovations; but nor can they rely on simply turning on an untuned AI and hoping for the best. This talk provides an opportunity to explore the inherent nuance of trust and safety, as well as the new challenges and opportunities AI brings to the fore.

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