They are back for round two! Project management methodologies and processes in the video game industry have been analyzed ad nauseum, often sold as production cure-alls. While these mechanics of game production are indeed important, there's another critical facet that has been explored far less: the emotional and nebulous portion of being a producer. In order to maintain the health of a project, producers must react to team dynamics, and adjust things on the fly. Once processes are in place, the producer must have their finger firmly on the pulse of the team and be able to diagnose situations that often call for drastically different solutions. In this session the speakers will investigate several facets of soft skills and share specific situations that they have encountered throughout their careers and how their soft skills have saved the team and shipped awesome games. Topics include conflict in the workplace, building team culture, team morale, and being the heart of the team.