Session Name: | S***'s on Fire! A Cautionary Tale in Community Crisis Management |
Speaker(s): | Emma Siu |
Company Name(s): | Electronic Arts / Firemonkeys |
Track / Format: | Community Management Summit |
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Overview: | A personal account on handling crisis at product launch and managing live issues within communities. A story of pizza, empathy, and community management. This tale will explore the importance of wise handling of difficult circumstances, how it can and does inspire trust and long-term player commitment, as well as how from chaos, something amazing and fulfilling can arise. |