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Session Name:

S***'s on Fire! A Cautionary Tale in Community Crisis Management


A personal account on handling crisis at product launch and managing live issues within communities. A story of pizza, empathy, and community management. This tale will explore the importance of wise handling of difficult circumstances, how it can and does inspire trust and long-term player commitment, as well as how from chaos, something amazing and fulfilling can arise.

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  • GDC 2017
  • Emma Siu
  • Electronic Arts / Firemonkeys
  • free content
  • Community Management Summit
  • Community Management