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The Number One Educational Resource for the Game Industry

Session Name: S***'s on Fire! A Cautionary Tale in Community Crisis Management
Speaker(s): Emma Siu
Company Name(s): Electronic Arts / Firemonkeys
Track / Format: Community Management Summit

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Overview: A personal account on handling crisis at product launch and managing live issues within communities. A story of pizza, empathy, and community management. This tale will explore the importance of wise handling of difficult circumstances, how it can and does inspire trust and long-term player commitment, as well as how from chaos, something amazing and fulfilling can arise.

GDC 2017

Emma Siu

Electronic Arts / Firemonkeys

free content

Community Management Summit

Community Management