You've been logged out of GDC Vault since the maximum users allowed for this account has been reached. To access Members Only content on GDC Vault, please log out of GDC Vault from the computer which last accessed this account.

Click here to find out about GDC Vault Membership options for more users.

close

The Number One Educational Resource for the Game Industry

Session Name: Community Management Summit: Negative Reviews Begin With a Forum Post
Speaker(s): Chris Hanney
Company Name(s): Creature
Track / Format: Community Management Summit

Did you know free users get access to 30% of content from the last 2 years?


Get your team full access to the most up to date GDC content

Overview: Negative reviews can typically be broken down into one of three camps - the player didn't enjoy the game, there was a bug that prevented the player from enjoying the game, or the player refused to enjoy the game. nnFor the past few years I've been monitoring Steam reviews along side Steam forum posts, reddit posts, tweets, and other social posts, and have identified a correlation between a request for support (in whatever shape it may come) and the posting of a negative review.nnThere is sometimes a precious half hour of time between a player experiencing a complication in play time and posting a negative review of your game. With some simple monitoring of social sentiments, you could prevent some of these negative reviews and possibly turn player grump into gold.

Game Developers Conference 2023

Chris Hanney

Creature

free content

Community Management Summit

Community Management