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|Session Name:||Everything I Ever Needed to Know About Online Communities I Learned from Jurassic Park|
|Company Name(s):||CCP Games|
|Track / Format:||Community Management Summit|
It’s a jungle out there! Drawing on a decade of community relations experience and the wisdom gleaned from the “Jurassic Park” trilogy, CCP’s Val Massey presents 10 valuable lessons every customer care professional should commit to memory.