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Session Name:

Everything I Ever Needed to Know About Online Communities I Learned from Jurassic Park


It’s a jungle out there! Drawing on a decade of community relations experience and the wisdom gleaned from the “Jurassic Park” trilogy, CCP’s Val Massey presents 10 valuable lessons every customer care professional should commit to memory.

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  • GDC Europe 2011
  • Valerie Massey
  • CCP Games
  • free content
  • Community Management Summit
  • Community Management