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The Number One Educational Resource for the Game Industry

Session Name: Community Management - It Is More than Forum Moderation. Skills, Recruitment and Training of Community Managers
Speaker(s): Nadja Bastawi, Troy Hewitt, Valerie Massey, Seetha Nagtegaal
Company Name(s): Two Pi Team, Carbine Studios, CCP Games, Ubisoft/Blue Byte Germany
Track / Format: Community Management Summit

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Community Management: It is more than forum moderation. So which skills are necessary to fulfill this job best? In former times community managers often were recruited right out of the community, when it became obvious that they are dedicated to the game, have good skills in writing and a helpful behavior. Sometimes it even happened that they got recruited from another department of the company without having any clue of what a community manager does.This panel shall show how the requirements for a community manager changed dramatically and explore if there is the need of a standardized (international) training.

GDC Europe 2011

Nadja Bastawi

Two Pi Team

Troy Hewitt

Carbine Studios

Valerie Massey

CCP Games

Seetha Nagtegaal

Ubisoft/Blue Byte Germany

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Community Management Summit

Community Management