|Session Name:||DEFCON: A Basic Guide to Crisis Management|
|Company Name(s):||CCP Games|
|Track / Format:||Customer Experience|
While it should be the exception, not the norm, it is inevitable that a crisis of some degree will rear its ugly head. Community/public relations veteran Val Massey of CCP will give you the tips and tools you'll need to calmly weather the storm and get things back on track.